Crux Club Terms of Use

Last updated: 11 November 2026

These terms are an agreement between you and Jack Cooper, who runs Crux Club. By using the app you agree to them and to the Privacy Policy.

Who can use Crux Club

You must be 16 or over. Crux Club is free.

Your account

You must provide accurate information and keep your sign-in secure. You can delete your account at any time from Settings.

Your content and moderation

You own what you post (photos, videos, captions, comments, messages). You give Crux Club a free, worldwide licence to store it and show it to other users as the app is set up to do, until you delete it or your account.

Crux Club has zero tolerance for abusive or objectionable content or users. You must not:

• post hateful, harassing, sexual, violent or illegal content;
• impersonate anyone;
• post content you don't have the right to share;
• spam, scrape the app, or try to break or get round its security.

Some words are blocked automatically. Users can report profiles, posts, comments and messages, and block other users. We review reports and may remove content or suspend or close accounts. If we remove your content or restrict your account, we'll tell you why in the app or by email, unless that would put someone at risk or break the law. Where a report is open when an account is deleted, we keep a private snapshot of the reported content as evidence for 90 days.

Complaints and appeals

You can report illegal or harmful content in the app. To complain about how we handled a report, or to appeal a decision to remove your content or restrict your account, email support@cruxclubclimbing.app with your username and what happened. We'll look again, tell you the outcome, and reinstate what we got wrong. We aim to reply within 14 days.

Climbing is dangerous

Beta, grades and route information come from other climbers and gym staff. They may be wrong. Climb within your ability and follow your gym's rules. Crux Club doesn't replace instruction or your own judgement.

Push notifications

If you allow them, we send push notifications (currently iPhone only) about activity such as messages, follows and comments. You can turn each kind off in Settings or in your device settings.

Deleting your account

Deleting your account deletes your profile and the content and data linked to it, as listed at https://cruxclubclimbing.app/delete-account. Your climbing logbook entries and sessions are kept without your identity so gym statistics stay accurate, and content under an open report is kept privately for up to 90 days. A gym's only owner must add another owner or contact us first.

The app

We licence you to use Crux Club on your own devices. The app's name, logo, mascot and code belong to us. We may change, pause or stop the app. We may suspend or close accounts that break these terms.

Liability

Crux Club is provided as it is. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or anything else the law doesn't let us limit, and your legal rights as a consumer aren't affected. Otherwise we're not liable for losses that weren't foreseeable, or that come from content other users post.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK you can also bring a claim in your local courts.

Changes and contact

We may update these terms and ask you to accept them again. Contact: support@cruxclubclimbing.app.